Privacy Policy

Last updated: 2025-02-11

Welcome to Naqi, an application connecting individuals and pool cleaning professionals. Protecting your personal data is a priority for us. This privacy policy aims to inform you about how we collect, use, store, and protect your information.

1. Information Collected

We collect different categories of data when you use our application:
Information provided directly: When you register, you provide us with information such as your name, email address, phone number, and address.
Browsing data: We collect information about your use of the application, such as your IP address, device type, operating system, and pages viewed.
Location data: With your consent, we collect your location to offer you relevant services.
Transaction data: If you make a payment through our application, transaction-related information is collected by our secure payment provider.

2. Use of Data

We use your data to:
Provide, manage, and improve our services;
Facilitate connections between users and professionals;
Manage payments and transactions;
Ensure platform security and prevent fraud;
Send you notifications and marketing communications with your consent.

3. Data Sharing

We do not sell your personal data. However, we may share certain information with:
Professionals registered on our platform to facilitate connections;
Our service providers (hosting, payment, technical support) as part of application operations;
Competent authorities if required by law.

4. Data Security

We implement appropriate security measures to protect your data against unauthorized access, loss, or alteration. However, no system is entirely secure, and we cannot guarantee absolute security for data transmitted online.

5. Your Rights

In accordance with applicable regulations, you have the following rights:
Right of access: You can request a copy of the personal data we hold.
Right of rectification: You can correct your information if it is inaccurate.
Right of deletion: You can request the deletion of your data under certain conditions.
Right of objection: You can refuse the use of your data for marketing purposes.
Right to portability: You can request to receive your data in a structured format.
To exercise your rights, contact us at contact@na-qi.net.

6. Data Retention

We retain your data as long as necessary to provide our services and comply with our legal obligations.

7. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your user experience. You can manage your preferences through your device settings.

8. Changes to the Privacy Policy

We may update this privacy policy. In case of major changes, we will inform you via the application or by email.

9. Contact

If you have any questions about this privacy policy, you can contact us at: contact@na-qi.net.